CONDITIONS OF USE AND PURCHASE ON EUREKAGROW.COM

These terms of use establish the conditions governing the use of this website (eurekagrow.com ) and the purchase of products on it (hereinafter, the “Conditions”). Please read these Conditions, our Legal Notice, the Privacy Policy and the Cookie Policy carefully before using this website. By using this website or placing an order through it, you agree to be bound by these Terms and our Privacy Policy, Privacy, so if you disagree with all the Terms you should not use this website.

These Conditions may be changed. It is your responsibility to read them periodically, as the conditions in effect at the time of the conclusion of each Agreement (as defined below) or in the absence of this, at the time of use of the website will be those applicable. .

If you have any questions regarding the Terms or the Data Protection Policy, you can contact us via our contact form or by sending an email to info@eurekagrow.com

Use of our website

By using this website and placing orders through it, you agree to:

Use this website only to make legally valid requests or orders.
ii. Do not place any false or fraudulent orders. If it can reasonably be assumed that it has been done
We will be authorized to cancel an order of this nature and to notify the competent authorities.
ii. Provide us with your email address, postal address and / or other contact information in one way
truthful and accurate. Likewise, you agree that we may use such contact information
contact you if necessary.
If you do not provide us with all the information we need, we will not be able to process your order. By placing an order through this website, you represent that you are over 18 years of age and that you have the legal capacity to enter into contracts.

As a new customer, you can search and purchase products on our website. To make a purchase, you will be asked to provide us with your contact details, delivery address and payment information to complete your order. Eureka Grow Shop will never disclose or sell your data to third parties or organizations that we believe may interest or benefit you, unless you tell us otherwise.

Your username will be your valid email address and you will be asked to provide a login password and confirm your details. You will be responsible for all actions performed with this username, by you or anyone else. It is your responsibility to keep your username and password safe. You must not disclose or transfer your username to anyone without your password and you must notify us immediately if you become aware of any unauthorized use of your username or password.

You warrant, certify and undertake that any information you have provided to us upon registration as a user must be up-to-date, truthful and accurate in all respects, while accepting that it is your responsibility to notify us of any changes to such information. You can notify us of any changes by email at info@eurekagrow.com

Description and information of our products

A recommendation for use / application is indicated on each product. This information is a recommendation provided by the manufacturer, it does not respond to the treatment of any specific ailment nor does it respond to the treatment of any disease. Any information or recommendations on this website should never replace a doctor’s opinion. If you have any questions or concerns about a disease or tolerance to any substance, consult your doctor.

Order entry (purchase requests)

To place an order, you need to register via the website by creating a customer account. Therefore, it is necessary to freely and voluntarily provide the personal data that will be requested, which will be processed in accordance with the provisions of Regulation (EU) 2016/679 of April 27 (RGPD) and of the Organic Law 3/2018 of December 5 (LOPDGDD) , detailed in more detail in the Legal Notices and Privacy Policy of this website.

During the procedure, you will need to indicate a customer name and a password, undertaking to use them diligently and not to make them available to third parties, as well as to report to us the loss or theft or any access by an authorized third party, so that proceed to block immediately.

Finally, you must follow our online purchase procedure. You will then receive an email confirming receipt of your order (the “Order Confirmation”). The contract for the purchase of a product between you and us (the “Contract”) will only be formalized when we send you the “Order Confirmation”.

The purpose of this contract is to regulate the contractual sales relationship created between eurekagrow.com and the customer when he accepts, during the online contracting process, the corresponding box.

In a maximum of 24 business hours, an order status confirmation email will be sent to the email provided by the customer.

Acceptance of orders

Orders placed are a purchase request that we must accept. In the event that you have purchased an item that is not available, we will contact you and offer you an alternative or a full refund; for this reason we inform you that all items displayed for sale are subject to stock availability. The sales contract for the items will not be formalized until the items are delivered to the address you provide us. We reserve the right to treat ordered items as separate orders.

Product availability

All product orders are subject to availability. In this sense, if there are difficulties in supplying the products or if there are no items in stock, we reserve the right to provide you with information on replacement products of the same or higher quality and value that you may order. If you do not wish to order these replacement products, we will refund any amount you may have paid.

DELIVERY POLICY

We always try to ship the items as soon as possible, but we reserve a few days (the dates depend exclusively on the type of product ordered) for the preparation and packaging of the item.

If no delivery date is specified, within the estimated delivery time indicated when selecting the shipping method and, in any case, within a maximum period of 10 days from the date of the Order Confirmation.

To ensure delivery, we must have a correct and complete address and charge the shipping costs per delivery address. We need to have a phone number where we can contact you during the day in case the courier needs to contact you.

However, delays may occur for reasons such as unforeseen circumstances or the delivery area, which you will be notified by email or phone call when possible. If for any reason we are unable to meet the delivery date, we will inform you of this and we will give you the option to proceed with the purchase by setting a new delivery date or cancel the order with full refund of the price paid. Keep in mind, in any case, that we do not make home deliveries on Saturdays or Sundays.

For the purposes of these Conditions, it will be understood that the “delivery” has taken place or that the order has been “delivered” when you or a third party indicated by you acquire material possession of the products or services, which will be credited by signing the receipt of the order at the agreed delivery address.

Delivery options

We can ship to your desired delivery address with acknowledgment of receipt required to ensure safe delivery upon request.

If you have any questions regarding this topic, please contact info@eurekagrow.com

Impossibility of delivery

If after three delivery attempts by the transport company it is not possible to deliver your order, your order will be returned to our warehouse. Likewise, the transport company will leave you a notification explaining where your order is and how to get it to be sent back to you. If you do not intend to be at the delivery location at the agreed time, please contact us to arrange another day delivery as soon as possible.

In the event that 30 days after your order is available for delivery, the order has not been delivered for reasons not attributable to us, we will understand that you wish to withdraw from the Agreement and we will consider it terminated. Upon termination of the Agreement, we will refund all payments received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the least expensive delivery method) that we offer) without undue delay and , in any case, within a maximum period of 10 days from the date on which we consider the Contract terminated.

Please note that the transportation resulting from the termination of the Agreement may have an additional cost, therefore we will be authorized to pass on the related costs.

RETURN POLICY

Legal right of withdrawal from the purchase

Returns are accepted in case of breakage of the product during transport or in case of bad condition of the product. In both cases, the incident must be reported within 24 hours of delivery of the order by sending an e-mail to info@eurekagrow.com and attaching the photographs of the damaged product (s), together with the identification number. order.

In the event that the return is accepted by us, our transport company will collect the damaged product (s).

Within 24-48 hours the product will be replaced free of charge, provided that the return complies with the characteristics explained and is accepted in writing via our email via any of our official email addresses info@eurekagrow.com

It is important that you know the different credit and debit card issuers, as well as other types of cards, follow different processes and terms, and operate with different delivery times. While we will refund immediately (provided the returned products meet the conditions listed on this page), the refund will be made to your card or bank account within three business days or two weeks. We recommend that you go through the process with your card issuer.

After the products have already been prepared and packaged to be shipped anywhere, it will no longer be possible to request an order cancellation. Furthermore, after 7 days of placing the order it will no longer be possible to cancel it.

To exercise the right of withdrawal, you must communicate to Grace Genetics SL, at Calle Aragon 308 pral-1 in Barcelona CP 08009 (Spain), by writing to the e-mail info@eurekagrow.com or our contact form, your decision to withdraw from the Agreement through a declaration unambiguous (for example, letter sent by post or e-mail). You can use the model withdrawal form that appears as an attachment to these Conditions, although its use is not mandatory.

To comply with the withdrawal period, it is sufficient that the communication relating to the exercise by you of this right is sent before the expiry of the corresponding period.

Consequences of withdrawal

In the event of your withdrawal, we will refund all payments received from you, free of delivery charges (except for additional costs resulting from your choice of a delivery method other than the least expensive delivery method we offer) without any undue delay. and, in any case, no later than 14 calendar days from the date on which we have been informed of your decision to withdraw from this Agreement. We will proceed to make this refund using the same payment method you used for the initial transaction. You will not have to incur any expenses following the reimbursement. Notwithstanding the foregoing, we may withhold the refund until we have received the goods or until you have submitted proof of their return, whichever is first met.

When returning items on which a discount or offer has been applied, the discount or offer will no longer apply if they have already expired. We recommend that you use certified mail and keep proof of postage, as we do not take care of items lost in transit.

You must return or deliver the products directly to us within a maximum period of 14 calendar days from the date you notify us of your decision to withdraw from the Agreement. The deadline will be considered respected if you return the products before the deadline has expired. You will have to bear the direct cost of the return.

Common provisions

Your right of withdrawal from the Contract will only apply to those products that are returned in the same condition in which you received them. No refunds will be made if the product has been used beyond the mere opening of the same, for products that are not in the same condition in which they were delivered or that have suffered damage, so care must be taken with the product / s while they are in your possession. Please return the item using or including all original packaging, instructions and other accompanying documents, if any. In any case, you must deliver the receipt that you received at the time of delivery of the duly completed product together with the product to be returned.

After reviewing the article, we will inform you if you are entitled to a refund of the sums paid. The reimbursement of transport costs will be made only in the event that the right of withdrawal is exercised within the legal term and all the items that make up the order in question are returned. The refund will be made as soon as possible and, in any case, within a period of 14 days from the date on which you informed us of your intention to withdraw. However, we may withhold the refund until we have received the goods or until you have provided proof of the return of the goods, whichever condition is met first. The refund will always be made with the same payment method you used to pay for the purchase.

You will bear the cost and risk of returning the products, as indicated above. If you have any questions, you can contact us via our contact form.

Liability and disclaimer

Unless otherwise and expressly provided in these Conditions, our liability in relation to any product purchased on our website will be strictly limited to the purchase price of that product.

Notwithstanding the foregoing, our liability is not excluded or limited in the following cases:
the. In the event of death or personal injury caused by our negligence;
ii. In case of fraud or fraudulent misrepresentation; or
iii. In any matter where it is illegal or unlawful for us to exclude, limit or attempt to exclude or limit our liability.

Without prejudice to the provisions of the previous paragraph and to the extent that it is legally permitted, and except as otherwise provided in these Conditions, we will not accept any liability for the following damages, regardless of their origin:

  1. Loss of income or sales:
    ii. loss of business;
    iii. Loss of profits or loss of contracts;
    IV. Loss of anticipated savings;
    v. Data loss; And
    you. Loss of management time or office hours

Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of any information transmitted or obtained through this website unless otherwise specified therein.

All descriptions of the products, information and materials appearing on this site are provided “as a real body” and without express or implied warranties on them except those established by law. In this sense, if you contract as a consumer and user, we are obliged to deliver items that comply with the Contract, responding to you for any lack of conformity existing at the time of delivery of the product. It is understood that the products comply with the Agreement provided that (i) they conform to the description made by us and possess the qualities that we have presented on this website, (ii) they are suitable for the uses for which the products are normally intended. type and (iii) have the usual quality and reasonably expected benefits of a product of the same type.

To the extent permitted by law, we exclude all warranties, except those which cannot be legitimately excluded by consumers and users. The provisions of this clause do not affect your rights as a consumer and user, nor your right to withdraw from the Contract.

Intellectual property

You acknowledge and agree that all copyrights, trademarks and other intellectual property rights in the materials or content provided as part of the website correspond at all times to us or to those who have granted us a license for their use. You may use such material only in the manner in which we or those who have granted us a license for its use expressly authorize it. This will not prevent you from using this website to the extent necessary to copy your order information or contact details.

Viruses, hacking and other cyber attacks

You must not abuse this website by intentionally introducing viruses, trojans, worms, logic bombs or any other technologically harmful or harmful programs or materials. You will not try to have unauthorized access to this website, the server where that page is hosted or any server, computer or database related to our website. You agree not to attack this website through a Denial of Service attack or a Denial attack of Distributed Service.

Failure to comply with this clause could lead to the commission of crimes typical of the applicable legislation. We will report any violations of these rules to the relevant authorities and work with them to find out the identity of the attacker. Likewise, if you violate this clause, you will immediately cease to be authorized to use this website.

We will not be liable for any damage or loss resulting from a denial of service attack, virus or any other technologically harmful or harmful program or material that may affect your computer, computer equipment, data or materials as a result of using this website. or the download of contents of the same or to which it redirects.

Link from our website

In the event that our website contains links to other websites and third party materials, these links are provided for informational purposes only, without our having any control over the content of such websites or materials. Therefore, we take no responsibility for any damage or loss resulting from its use.

Online dispute resolution

Pursuant to Article 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online conflicts between the customer and genetic grace, without the need to resort to the courts of justice, through the intervention of a third party, called a dispute resolution body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, being able to finally suggest and / or impose a solution to the conflict.

Here is the link to the ODR platform: http://ec.europa.eu/consumers/odr/

Written communications

Applicable regulations require that some of the information or communications we send to you be in writing. By using this website, you agree that most of such communications with us will be electronic. We will contact you by email or provide you with information by posting notices on this website. For contractual purposes, you agree to use this electronic means of communication and acknowledge that all contracts, notifications, information and other communications we send you electronically comply with the legal requirements of the written form. This condition will not affect your rights recognized by law.

Notifications

The notifications you send to us should preferably be sent via our contact form. In accordance with the provisions of clause 19 above and unless otherwise stated, we may send you communications by email or to the postal address you provided when placing your order.

It is understood that notifications have been received and have been correctly made at the time they are posted on our website, 24 hours after sending an email or three days after the date any letter is sent. To prove that the notification has been made, it will be sufficient to prove, in the case of a letter, that it had the correct address, was correctly stamped and was duly delivered to the post office or in a letter box and, in the case of an e-mail, which was sent to the e-mail address specified by the recipient.

Transfer of rights and duties

The Agreement is binding on both you and us, as well as our respective successors, successors and assignees.

You may not transmit, assign, encumber or otherwise transfer a Contract or any of the rights or obligations deriving from it, without obtaining our prior written consent. We may transmit, assign, encumber, subcontract or in any other way transfer a Contract or any of the rights or obligations arising therefrom, at any time during the term of the Contract. For the avoidance of any doubt, said transmissions, assignments, encumbrances or other transfers will not prejudice the rights that, in your case, you, as a consumer, have recognized by law or will cancel, reduce or otherwise limit the guarantees, whether express than implicit, that we could have conceded.

Events beyond our control

We will not be liable for any breach or delay in the performance of any of the obligations we undertake under a Contract, the cause of which is due to events beyond our reasonable control (“Force Majeure”).

Acts of God will include any act, event, lack of exercise, omission or accident
this is beyond our reasonable control and, inter alia, the following:

Strikes, lockouts or other industrial actions.
ii. Civil commotion, riot, invasion, terrorist attack or terrorist threat, war (whether declared or not) or
threat or preparations for war.
ii. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other disaster
natural.
IV. Inability to use trains, ships, airplanes, motorized transport or other means of transport,
public or private.
v. Inability to use public or private telecommunication systems.
Saw. Acts, decrees, laws, regulations or restrictions of any government or public authority.
vii. Strikes, breakdowns or accidents of maritime or river transport, postal or any other type.
It is understood that our obligations under the Contracts will be suspended during the period in which the Force Majeure Event continues, and we will have an extension of the deadline to fulfill those obligations for a period of time equal to the duration of the Force Majeure Cause. We will use all reasonable means to terminate the Force Majeure Event or to find a solution that allows us to perform our obligations under the Agreement despite the Force Majeure Event.

Acceptable use of our service on the INTERNET

You are responsible for all communications sent through or directed to this website and you accept the use of this website only for private, appropriate and lawful purposes. You must not take any action or omission or instigate any action or omission that:

  • Damage, delay, interrupt or prevent the use of this website or its software;
  • Have any illegal, offensive or defamatory material appear on this site or be associated with it;
  • Infringing the copyright, trademark, privacy, trust or rights of any third party; or that causes inconvenience to Grace Genetics SL, its employees, workers, agents, software and other vendors or third parties (including, without limitation, the creation or spread of computer viruses, chain letters, unsolicited communications and ” spam “).
    In the event that one of these conditions is not respected, Grace Genetics sl, its parent companies, subsidiaries and associates, its employees, its workers, its agents, its professional consultants, its suppliers and its affiliates against all damages, losses, demands, costs, charges, judgments, orders, resolutions and other damages caused or threatened as a result of the violation of these conditions.

Orders are for personal, non-commercial use by our client. The resale of any Eureka Grow Shop product without Eureka Grow Shop’s express written consent is strictly prohibited. Multiple orders will not be accepted for Eureka Grow Shop items considered to be commercial quantities. Please note that local import taxes may need to be paid when receiving international orders. In customer service you will find the list of countries we currently ship to.

All contracts are performed in Spanish and by signing the contract both parties agree to submit to the jurisdiction of the courts of Barcelona, in accordance with Spanish law.

Resignation

Failure by us to comply strictly with any of your obligations under a Contract or these Terms or our failure to exercise any rights or actions that may be due to us under that Contract or of the Conditions, it will not imply any waiver or limitation in relation to these rights or actions nor will it exempt the user from the fulfillment of these obligations.

No waiver by us of any specific right or action will imply a waiver of any other rights or actions under the Agreement or the Terms.

No waiver by us of any of these Conditions or any rights or actions arising from the Agreement will take effect, unless it is expressly stated that it is a waiver and is formalized and communicated to you in writing in accordance with the provisions of the Notifications section above.

Partial nullity

Should any of these Conditions or any provision of a Contract be declared void with a firm decision issued by a competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of invalidity.

Entire agreement

These Terms and any documents expressly referred to in them constitute the entire agreement between you and us in relation to their purpose and supersede any other previous covenants, agreements or promises agreed between you and us verbally or in writing.

You and we acknowledge that we have consented to the conclusion of the Agreement without relying on any representations or promises made by the other party or which could be inferred from any representation or writing in the negotiations entered into by the two prior to said Agreement, except as expressly mentioned in these Conditions.

Neither you nor we will have any action against any uncertain statements made by the other party, verbal or written, prior to the date of the Agreement (unless such uncertain statement was made fraudulently) and the only action that the other party part will be for breach of contract according to the provisions of these Conditions.

Right to change these conditions

We have the right to review and change these Terms at any time.

You will be subject to the policies and conditions in effect at the time you use this website or place each order, unless by law or government agency decision we do not need to make changes retroactively to such policies, Terms or Privacy Policy, in which case, any changes will also affect the orders you had previously placed.

Applicable law and jurisdiction

The use of our website and the contracts for the purchase of products through that website will be governed by Spanish law.

Any dispute that arises or is related to the use of the website or the aforementioned contracts will be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals.

If you are entering into a contract as a consumer, nothing in this clause will affect your rights as recognized by current legislation.

Comments and suggestions

Your comments and suggestions are welcome. We kindly ask you to send us such comments and suggestions via our contact form.

In addition, we have official complaint forms for consumers and users. You can request them by calling 617085567 or through our contact form.